Return and Refund Policy

The provision of goods, products and services by NamOnline is subject to availability. In cases of unavailability, NamOnline will contact the client with options.

A customer may cancel an order if payment has not been made yet for the order. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by NamOnline.

NamOnline reserves the right to cancel an order by a customer for which payment has already been received. This may occur if stock is insufficient, unavailable or the product ordered does not meet our standards. Should NamOnline exercise this right, the customer will receive a full refund. Please note that anything could happen to the products purchased once they are picked to be packed for dispatch. 

If a product is damaged or broken when you receive it, you must inform NamOnline within 24 hours of receiving it. We will then assess the result and report back on the options to solve the problem.

If you are not completely happy with a product that you have received with your order, you can contact us within 3 days of receipt with your reason of dissatisfaction.  If the product is in its original sealed state we will issue a return waybill.  Shipping costs for the return of a product will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s decision is then up to their own discretion and NamOnline itself will not be held responsible for issuing a refund. It is important to note that pictures of the products displayed on the NamOnline websites may differ from the actual appearance of the product in reality. A deviation between the actual appearance and picture of the product on the website is not a valid reason for return or refund.

If you receive the wrong product you must contact NamOnline within 24 hours. We will check our system to see whether a miss pick has occurred. If the wrong product sent was as a result of our miss pick, we will arrange for correction by sending you the actual correct product ordered and will organize for pick-up and returning of the wrong one.